Legal

Refund policy

Effective 7 September 2026.

Free plan

The Free plan costs nothing and needs no card, so there is nothing to refund. Try the API there first; every endpoint is available on it.

Paid plans

Paid plans are billed monthly in advance. If the service did not work for you, write to hello@locomint.io within 14 days of a charge and we refund that charge in full, no questions asked, provided fewer than 500 credits were used in that period. Above that, we refund the unused share of the month.

Refunds go back to the original payment method and usually appear within 5 to 10 business days, depending on your bank. Our payment provider handles the transfer and the invoice correction.

Cancelling

You can cancel at any time. Your plan stays active until the end of the paid period and does not renew. Credits do not carry over between months.

Service problems

If our data path is down for a sustained period, we credit the affected time to your account without you having to ask. The status page shows what we saw.

Contact

hello@locomint.io. Include the email on your account and the date of the charge.